FAQs

How long will it take to get my order?

All pieces are made to order and may take 14-28 days to complete (before shipping), depending on demand and the product. Some of our pieces are ready to ship. To confirm if your item is ready to ship or made to order, please read the product description.

How do I choose my size?

Every item is handmade to order, therefore we do not have a stock of sizes already made in our inventory. Simply leave your measurements in the cart notes before checking out. If unsure, please contact us!

Do you use genuine Swarovski crystals and gemstones?

Yes, all of our crystals are genuine deadstock Swarovski crystals unless stated other wise. All of our natural gemstones and pearls are locally sourced and/or vintage from repurposed jewellery. We work closely with our suppliers and our sourcing process to ensure quality and sustainability.

 

Do you ship internationally?

Yes! We ship from Italy and we ship to Australia, New Zealand, USA, Canada, Europe and Asia. Please contact us if you have any questions related to shipping zones. We currently use UPS as our main shipping carrier:

  • Italy: 1-4 Business Days

  • EU: Standard, 2-4 Business Days

  • EU: Express, 1-2 Business Days

  • Rest of the world: International Standard, up to 7 Days 

Do you accept returns?

Due to health and hygiene, all pieces must be tried on over underwear. We reserve the right to deny exchange requests that do not meet our standards. Returned items must be unworn and returned in their original packaging, including all tags and labels. Slips and bottoms are non-refundable and cannot be exchanged.

Tops and bralettes can be returned within 14 days of receiving your order and customers will receive a gift card for the amount of the purchase. Refunds will be considered only in special circumstances.

Kindly ensure that your package is prepaid, insured, and shipped using a traceable service. Dolce Amore is not responsible for packages that are lost during transit. International customers are responsible for all shipping and duty fees, if not paid these will be deducted from the issued gift card.

I would like to create a custom piece, how can I do so?

Please send us an e-mail with your ideas, budget and due date. We do not charge a custom fee and all requests are considered.

Any other questions?

If you have any other questions, please do not hesitate to contact us through e-mail, info@dolceamoreintimo.com, or socials. We will get back to you within 48 hours.